How the process works

We could help you get your money back in just 3 simple stages.

Investigation illustration

1. The Investigattion

Our fraud investigators will assess your case to see if we can help. We'll let you know whether we can help.

Investigation illustration

2. The bank

Refundednow will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.

Investigation illustration

3. The Financial Ombudsman Service

If needed,Refundednow submits a bespoke report and works with the FOS Investigators. If you are unsuccessful, you won't have to pay a penny.

If successful, you receive the money back into your account! We then arrange our invoice. Of course, we keep you updated throughout so that you know what's happening. We handle everything to keep it as easy for you as possible.

If unsuccessful, you won't pay a penny.